Privacy Policy

Last Updated: 01/10/2022

Family Advocates of Florida respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website www.familyadvocatesfl.org or contact us for services.

We collect information to provide you with better support and services. The types of information we may collect include:

• Personal Information: such as your name, email address, phone number, date of birth, and address when you fill out a form, contact us, or apply for services.
• Health-Related Information: such as details about your or your family’s mental or behavioral health needs, when you seek services from us.
• Website Usage Information: such as your IP address, browser type, pages visited, and time spent on our site, collected through cookies and similar technologies.
• Communication Information: such as emails, voicemails, or chat messages you send to us.

We use the information we collect for the following purposes:

• To respond to your questions or requests for help.
• To provide mental health, counseling, crisis, or family support services.
• To schedule appointments or assessments.
• To improve our website and services.
• To communicate with you about programs, events, or updates (if you have given permission).
• To comply with legal or regulatory obligations.

We do not sell your personal information to third parties.

We may share your information only in the following situations:

• With Your Consent: when you give us permission to share information with another provider or family member.
• For Treatment: with healthcare providers, therapists, or case managers involved in your care.
• For Safety or Legal Reasons: if required by law, or if necessary to protect your health, safety, or the safety of others.
• With Service Providers: with trusted partners who help us operate our website or provide services (e.g., email services, hosting companies), under strict confidentiality agreements.

We take reasonable steps to protect your personal information from loss, misuse, or unauthorized access. These include:

• Using secure servers and encryption where appropriate.
• Limiting access to personal information to staff who need it to perform their jobs.
• Training our staff on privacy and confidentiality.
• However, no website or electronic transmission is 100% secure. We cannot guarantee absolute security.

Depending on where you live, you may have certain rights regarding your personal information, such as:

• Access: You can ask what information we have about you.
• Correction: You can ask us to update or correct inaccurate information.
• Deletion: You can ask us to delete your information, subject to legal and treatment obligations.
• Opt-Out: You can unsubscribe from our emails at any time.

To exercise these rights, contact us using the information below.

Our website may use cookies and similar tools to improve your browsing experience. You can adjust your browser settings to refuse cookies, but some parts of our website may not work properly if you do.

We do not use cookies to track your personal behavior across other websites.

Our website may contain links to other sites (e.g., resources, partners). We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

• Minors: We are committed to protecting the privacy of children and teens. Personal information about minors is collected only with parental or guardian consent, except in certain crisis or legally allowed situations.
• Health Information: Health information is protected under state and federal laws, including HIPAA where applicable. Our use and disclosure of health information is described in our Notice of Privacy Practices, provided when you begin services with us.

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the new “Last Updated” date. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Family Advocates of Florida
📞 407-392-0004
📧 hello@fafl.org
📍 PO Box 681464 Orlando FL 32868-1464

For matters related to your health records, please contact our Privacy Officer at records@fafl.org.

Thank you for trusting Family Advocates of Florida with your care and information.